Exchange & Return Policy
We hope you love what you've ordered from BEAUTY BELLO! But just in case you're not 100% satisfied, we've made the return process super easy.
How long do I have before making a return, and do I have to pay for shipping?
1. You have a max of 30 days to make returns. You must send back your return packages within 30 days after the receive date.
2. Shipping is not free due to international shipment, but we will make refund immediately once received the return package.
How do I make a return?
1. Send your order details and return reasons to our official customer service email: firstname.lastname@example.org
2. Receive the return address from us
3. Mail out the package at your nearest post location.
NOTE: If you are paying to ship back the return yourself, you can use any shipping method you like.
*part of our items are not stocked in our oversea factory, so it will take more than 7 days to return those items back to our Asia factory.
Can I still return items if they are worn, damaged, or have the tags removed?
1. You can only return items that are unworn, unwashed, undamaged, have the original tags/packaging attached and hygiene sticker intact.
2. Items with non-returnable marks and free gifts cannot be returned.
1. Please do not send your return to the sender's address on your package. This is not the return address and will affect the processing of your return. You should only send it to the address we provided through the email.
Defective Items must be reported with Email within 14 days of receipt. Without any prior report/notification, we will not Issue the refund. If you believe you have received an Incorrect Item please contact us within 14 days of receiving your package. Report email: Info@beautybello.com .
*Buy 2 get 1 free offer only Eligible to return and get refund for 1 hair.
*Color not matching request must try 1 replacement before eligible for return and refund.
1.If the returning is due to our problems (Such as incorrect products, quality problem of products), we will provide a full refund for you;
4.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and we will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and the refund will automatically be returned to your credit card or original method of payments within a certain amount of days. If you no longer use the original card, please contact us in advance.
5.If you have any problems with order/products/payment, please contact us at first. If you return the items without prior contact us, or if there is no reason to dispute, we will not ensure your refund and make a complaint according to the policy.
Cancellation & Exchange:
You can cancel your order/item within 12 hours through our customer service email (email@example.com). For more than 12 hours, we can't make sure whether It succeeded.
After the payment has been made, normally if you want to cancel pls contact us within 12 hours after you place order, otherwise the order can not be cancelled if we ship out the hair already!
Tip: human hair products usually need 15-30 days to shipped out because they are customized products, you can not cancel It If we already Informed our factory to customize.
ITEM NOT DELIVERIED
- Parcel seized by customs: Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Please feel free to contact us if you need any documents to clear customs(such as invoice) .
- Status of shipment stagnated for a long time: If status of the parcel stagnated for a long time, we advise you to contact your local USPS/Fedex to check it for you.
- If the parcel is delivered unsuccessfully because of the wrong address details, please contact the local or relevant courier company for more details.
If you are not around to take delivery of your parcel, please contact the local or relevant courier company for more details.
ITEM NOT AS DESCRIBED
- Notice: Refund is not include Extra Express/ Standard Shipping Fee since it has been paid to the shipping company, please understand.
- To make up Your Loss: Your next order will be given Extra Discounts or Gifts.
NOTE: CUSTOMIZED SERVICE WIG CAN NOT RETURNED
- If you want to return it, please keep the item in original condition and in undamaged packaging. Please make sure the wig is INTACT and the LACE has NOT been cut. Items that have been used or washed are not allowed to be returned any more.
- Please check your items when your received, and contact us within 15 days.
- Contact us within 24 hours after your payment has proceeded, 10% of the order total will be charged as transaction fee.
- After 24 hours, 15% of the total payment will be charged as transaction and handling fee.